(Intrgrated Voice Response) IVRS and Fax on Demand - Publishing documents for Fax, Phone and Web. IBM required a single Fax on Demand software standard for a client organization. This organization is required to make accessible information about everything from job postings in the organization, to information about the Import/Export regulation for items from and to every country in the world. They were looking for an easy to use system that did not require additional software to be installed at each desktop, and that had a robust database engine that could be updated by up to 1500 personnel at one time. Our first task was to investigate each of the divisions and branches that had Fax on Demand solution in place and gather information on each groups requirements. Phase 2 was to propose a single solution that would allow the organization to leverage their existing Fax Gateways, e-mail, desktop workflow, and web environments. The solution was C-Technologies.net’s Oxygen Fax on Demand application. C-Technologies.net provided the integration for all of the Integrated Voice Response components as well as recordings for the systems, and import/conversion of all files. We provided IBM with a turn-key solution that met and by far exceeded their expectations. The solution provided to IBM allows them to centrally store their information on their Domino servers from their desktops, anywhere in the World using there network. The information is published to both the Oxygen Fax on Demand solution for Fax Back service and to the Web. One storage database is leveraged for both access points, saving the personnel who update these systems 50% of the time that was used in the past. IBM required 3 installations in 3 different locations on their network: - Maryland - Minnesota - Colorado ROI for this project is projected at 9 to 12 months from installation of the systems.